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Frequently Asked Questions

Frequently Asked Questions

Product

Who should take Kids Gummy Enrichment?

Our experts formulated our Kids Gummy Enrichment multivitamin for girls and boys 3 years of age and older. With that being said, children develop at different rates. If you want to give our vitamins to a child outside of this age range, we recommend seeking the advice of a medical professional first.

Is your Kids Gummy Enrichment appropriate for girls or boys?

Both! The Food and Nutrition Board of America advises that generally only after the age of 13 do girls and boys develop different nutritional requirements. With that being said, children sometimes develop at different rates. If you believe your son or daughter may have specific nutritional needs, we recommend seeking the advice of a medical professional first.

What are the full nutrition facts for your vitamin?

We think it's great that you're taking the time to make sure this is right for your family - please see below :)

Other Ingredients: Organic Tapioca Syrup, Organic Cane Sugar, Purified Water, Pectin, Natural Flavors (Papaya, Citrus, Mixed Berry and Kiwi), Citric Acid, Sodium Citrate, Natural Color (Black Carrot, Beta Carotene and Grape Juice), Organic Fruit and Veggie Blend (Apple, Strawberry, Tart Cherry, Blackberry, Blueberry, Raspberry, Pomegranate, Cranberry, Orange, Lemon, Carrot, Broccoli, Beet, Tomato, Spinach, Kale, Cabbage, Parsley Leaf, Brussels Sprouts, Green Bell Pepper, Cucumber, Celery, Garlic, Ginger Root, Green Onion, Cauliflower, Asparagus), Organic Sunflower Oil.

What are the full nutrition facts for your vitamin?

We think it's great that you're taking the time to make sure this is right for your family - please see below :)

Other Ingredients: Organic Tapioca Syrup, Organic Cane Sugar, Purified Water, Pectin, Natural Flavors (Papaya, Citrus, Mixed Berry and Kiwi), Citric Acid, Sodium Citrate, Natural Color (Black Carrot, Beta Carotene and Grape Juice), Organic Fruit and Veggie Blend (Apple, Strawberry, Tart Cherry, Blackberry, Blueberry, Raspberry, Pomegranate, Cranberry, Orange, Lemon, Carrot, Broccoli, Beet, Tomato, Spinach, Kale, Cabbage, Parsley Leaf, Brussels Sprouts, Green Bell Pepper, Cucumber, Celery, Garlic, Ginger Root, Green Onion, Cauliflower, Asparagus), Organic Sunflower Oil.

How should I give my child his or her vitamins every day?

Please give your child two gummies per day. They can be taken with or without food, so you can fit us into your day however it's easiest!

What's in the Natural Flavors and Natural Colors?

We use only ingredients that we can be proud of! That's why our natural flavors and colors are wholly derived from natural fruits and vegetables. Our natural flavors are Papaya, Citrus, Mixed Berry and Kiwi and our colors are Black Carrot, Beta Carotene, and Grape Juice.

What is in the organic fruit and vegetable blend and how is it made?

Our blend consists of 27 organic fruit and vegetables full of antioxidants and phytonutrients. We take organic produce straight from farms and dry them on the spot to preserve all their goodness. Finally, we blend them together and put them directly into our gummy.

Inside our delicious organic blend: Apple, Strawberry, Cherry, Blackberry, Blueberry, Raspberry, Pomegranate, Cranberry, Orange, Lemon, Carrot, Broccoli, Beet, Tomato, Spinach, Kale, Cabbage, Parsley Leaf, Brussel Sprouts, Green Bell Pepper, Cucumber, Celery, Garlic, Ginger Root, Green Onion, Cauliflower, and Asparagus.

Where are your vitamins manufactured?

We take pride in making sure our vitamins are produced to the highest standards. That's why we manufacture right next door in beautiful Canada.

Our facility is certified for Current Good Manufacturing Practices (cGMP), which is a set of standards required by the FDA, Health Canada, and other regulatory agencies to ensure quality. The facility is also certified Organic and Gluten Free for processing, handling, and labeling of products.

How should I store the vitamins?

Make sure to store at room temperature away from any direct heat sources. Our vitamins come in gummy form, so we don't want them to melt! 🙈

Do your vitamins contain gelatin?

No, we are 100% vegetarian and use pectin which is fully plant based!

Are your vitamins organic?

We prioritize organic ingredients wherever we can in our vitamins. That's why we're proud to say ingredients like our fruit and vegetable blend, sunflower oil, tapioca, and sugar are all certified organic. Certain micronutrient ingredients, however, cannot be classified as organic. For these, we select the most bioavailable forms so that they are just like what is found in food.

To learn more about what's inside our kids multivitamin, please visit our ingredients page!

Why do your vitamins contain sugar?

We use a small amount of organic cane sugar to create delicious vitamins that your kids will want to take every day. We're proud to say we use up to 80% less sugar than other common gummy vitamins. Each of our gummies contain only 1g which is the amount found in 2 small grapes!

Are the gummies free from allergens?

We know many of our customers have various allergies so we developed our gummies free from the common allergens like milk, egg, fish, crustacean, shellfish, tree nuts, wheat, peanuts, and soybeans. Furthermore, we are proud to say we are Gluten Free, non-GMO, Halal, and Kosher!

Why is the bottle not filled to the top? 

Don't worry, this is normal. The bottle includes a full month's supply (60 count) of gummies. The bottle size was chosen for its ease of use, label legibility, and safety. As gummies settle during shipment, your bottle may appear to be partially full. Always check to make sure the safety seal is intact when first opening your bottle.

Should my gummies be stuck together?

Sometimes our gummies settle during shipment, this is totally normal. Please just give the bottle a good shake and they should easily separate!

Do you have products for adults? We want better vitamins too!

Hang in there! To make the greatest impact, we chose to start with a children's multivitamin. Studies have shown that a well-established foundation of health during childhood is instrumental to future success.

We are in the process of building vitamins for adults too, but it takes extensive research and testing for us to design a product that satisfies First Day standards.
If there's a product you'd specifically like to see, we'd love to hear from you! Contact us at support@hifirstday.com and we'll be sure to get back to you.


Science

What's different about your vitamins?

We set out by asking the unaddressed questions in the industry. What are supplements really doing for us? Why are they made the way they are? We found the average multivitamin uses outdated science from 50 years ago. To separate truth from fiction, our team of experts investigated thousands of clinical studies. That’s why we use the latest science and source the most absorbable ingredients from all around the world so your vitamins are actually working for you and your health.

Learn more about our difference here.

Can some vitamins really be bad for you?

Remember the old adage "more isn't always better"? Many vitamins today use cheap chemicals that our body's can't absorb in amounts that are much higher than we actually need!

In the long term, taking these sorts of vitamins can be harmful to health because our bodies have a tough time getting rid of the excess. We've consciously formulated our vitamin so that your children get exactly what they need with the finest ingredients.

What is bioavailability and why should I care?

Bioavailability is just another way for saying how well an ingredient is absorbed and used by the body. Vitamins are not all created equal. There are different forms of each nutrient and each of them have varying levels of bioavailability. It's important that we use the most bioavailable forms to match the kind we get from food so our bodies can use them effectively.

Learn more about how we chose our ingredients here.

Why do you have less than 100% of Daily Values?

More isn't always better. We already get most of our nutritional needs from our diet. That's why our experts focused on the 8 micronutrients that children most commonly lack. Our gummy is made to fill the gaps in their everyday needs.

Learn more about our formulation approach here.

Do we really need vitamins?

Yes - over 90% of children aren't getting their recommended daily serving of fruits and vegetables! We all do our best to eat a healthy balanced diet but none of us are perfect. We've created our vitamins to fill those gaps and complement your family's daily habits so that your children always get everything they need.


Orders & Subscriptions

How does the subscription work?

By default, you'll receive your order each month thereafter. If you want to change/adjust things like frequency, shipping address, quantity, you can do it directly in your account by clicking 'Manage Subscription' or emailing us directly at support@hifirstday.com

Each first order will arrive with our refillable bottle. It's BPA free and built to last! We encourage you to get creative and personalize the bottle with your children to make it their own. For every order thereafter, you'll receive our fully recyclable refill pouch to pour into your bottle. Many of you asked for this and we were listening. We're committed alongside you all to be stewards of our environment and can't be happier to offer this.

What are the benefits to subscribing?

Healthy habits are hard to start let alone maintain! We wanted to make it as simple as one-click to building healthy foundations. With your subscription, you get a discount on every order for being a loyal First Day family! In addition, for those with larger families, we offer an extra discount to make it easier for the entire clan to get started so no one gets left out.

For every order, we have a satisfaction guarantee so you can rest assured knowing we'll always have your back!

What's this refill pouch?

We're happy you asked! Our fully recyclable refill pouch was co-designed with our First Day families by popular demand. It's designed for our subscription customers to refill your original bottle. Our bottle is BPA free and designed to last so together, we can all play our part in reducing the plastic waste going into our landfills.

How do I manage my subscription?

Everything can be easily managed within your account page by clicking "Manage Subscriptions" under Account Details. There you can do everything from changing your shipping address, adjusting frequency, pausing or skipping an order, updating payment details, and much more!

If there's something you need help with and can't find, don't hesitate to email us at support@hifirstday.com and we'll be happy to assist!

How can I adjust the frequency of my subscription? 

We want all our families to be able to design a plan that works for them and their lives! All plans start by shipping every month but if you need something different, you can easily manage frequency within your account page by clicking "Manage Subscriptions" under Account Details.

If you're having trouble, don't hesitate to email us at support@hifirstday.com and we'll be happy to assist!

How much is shipping?

We offer both ground shipping (which is free!!) and express shipping options in the US. For certain US territories (Alaska, Hawaii, Puerto Rico), an additional fee of $5 per order may apply which will be clearly reflected before checkout. If you have any questions, please feel free to reach out to us at support@hifirstday.com and we'll be happy to help.

For all orders that are shipped and returned to us (invalid address, etc.) - we charge a flat $8/order shipping and handling fee to re-send out the order. We will reach out to all customers if your package is returned to us for further details.

Do I have to set up a subscription? 

No, you don't have to! We're pleased to offer one-time purchases in addition to our subscribe & save option. We do encourage our families to start with our simple subscription option though as your order is always covered by our satisfaction guarantee!

When will I be charged for my order?

We'll charge your form of payment when you place the first order and then every subsequent month thereafter. If you ever need to pause or skip an order, you can easily make adjustments under "Manage Subscriptions" within your account page.

Why are there discounts for larger families?  

We started First Day with a mission to offer science-backed, ingredient driven vitamins to all. Therefore, in addition to the savings we offer everyone through subscribe & save, we wanted to offer an extra discount for larger families. We know how much the health of your family means and wanted to make it easier for those families to also build healthy foundations!

How do I get my discount?

The discounts for subscribe & save and more bottles are automatically applied to your cart—you don't need to do anything! If you have a discount code, during the checkout process, there will be a field for you to enter it. Please note, some discount codes will apply only to the initial order and subsequent subscription shipments will renew at the original price.

Where do you ship for subscriptions?

Unfortunately, we only offer subscription to our families in the United States. We hope to expand soon though!

What is your 30-Day Satisfaction Guarantee policy?

We hope you love our products here at First Day! We offer all of our families a satisfaction guarantee on your first shipment/order. If for any reason, you aren't happy with your vitamins, please reach out to us at support@hifirstday.com within the first month of receipt. Be sure to include your name and order # in the email along with the reason for your return. We'll deduct a flat $8 to help us cover the costs of shipping.

Refunds will process through the original form of payment. We're always striving to improve the lives of our First Day families, so please let us know how we can do better!

When will I receive my order?

We will send you a confirmation email after every order with tracking information. Please give us 1-2 business days to process your order. Once we process your order, it will arrive 3-7 days after shipping. Please note that tracking information may not appear for another business day while our logistics provider updates the shipment in their tracking system.

Which payment methods are accepted?

Currently we accept Visa, Mastercard, American Express, Union Pay, JCB, Discover, and Diners Club debit and credit cards. If you need assistance checking out because you do not have a payment method listed above, please reach out to support@hifirstday.com and we'll do our best to accomodate.


Miscellaneous

How do I change my account password?

To change your account password, please log out of your account (if currently logged in) and click "Forgot your password?" located on the bottom of the login page to receive an email to change your account password.

I can't find my question here. How can I contact First Day for further help?

We try to anticipate the most common questions but know there are always unique circumstances. Please email us at support@hifirstday.com and we'll be sure to reply as soon as we can!

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

© 2018 First Day Inc. All Rights Reserved | Terms of Service | Privacy Policy

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These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

© 2018 First Day Inc. All Rights Reserved. | Terms of Service | Privacy Policy

Shop

How We're Made

About Us

Get $10

Ingredients

Certification

FAQ

Contact Us

Thanks!
This field is required

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

© 2018 First Day Inc. All Rights Reserved. | Terms of Service | Privacy Policy

These statements have not been evaluated by the Food and Drug Administration. This product is not intended to diagnose, treat, cure, or prevent any disease.

© 2018 First Day Inc. All Rights Reserved.
Terms of Service | Privacy Policy